The Collaborative Effort to Enhance Dairy Education Among Clinicians
Dairy MAX and H-E-B, one of the nation’s largest grocery store chains, continue to strengthen the dairy community through a multi-faceted partnership aimed at enhancing the presence and consumption of dairy.
In fall 2023, Dairy MAX hosted an educational training focused on consumer health and dairy education for a group of H-E-B clinicians. As part of this training, the group was surveyed to gain understanding of their affinity, perceptions and recommendations when discussing dairy with their patients. The survey responses revealed 85 percent were very comfortable in recommending three daily servings of dairy, but their biggest challenges to address with patients included: overall misconceptions, skin health, digestive sensitivities and inflammation concerns. Most of the clinicians also revealed they held little knowledge around dairy’s journey from farm to table, including on-the-farm practices and dairy processing. These responses highlighted the need for further education on dairy’s nutritional benefits and sustainable farming practices.
Through this partnership, Dairy MAX has been able to provide tailored education resources based on H-E-B consumer needs, which has significantly influenced H-E-B's approach to education and strengthens their commitment to providing patients with best-in-class education about dairy's nutritional benefits.
“By working closely with Dairy MAX, we can access a network of dairy farmers and producers who adhere to rigorous quality standards as we do at H-E-B,” said Lorena Kaplen, H-E-B registered dietitian. “The key benefit of this collaboration is working with a center of excellence providing the latest science on dairy consumption and how dairy supports common medical diagnosis in treatment and prevention.”
The H-E-B wellness nutrition strategy team believes the continued partnership with Dairy MAX has impacted the way they educate and inform their clinicians on the latest research related to dairy and has allowed them to prioritize education about dairy products and their role in overall health and wellness. Through various initiatives, such as webinars, educational materials and trainings, H-E-B and Dairy MAX have jointly worked to raise awareness about the nutritional benefits of dairy consumption, elevating dairy perception among health professionals and, in turn, increasing sales of milk, cheese and yogurt.
“Looking ahead, Dairy MAX will continue our educational outreach to H-E-B health professionals, including physicians and dietitians, with further trainings slated in the coming months,” said Lana Frantzen, vice president of health and wellness at Dairy MAX. “This initiative aims to dispel myths and equip them with evidence-based recommendations to encourage dairy consumption.”
Planning is underway for future opportunities to further educate H-E-B clinicians on dairy farming and sustainability. The goal of these trainings is to continue enhancing their confidence and ability to engage health-minded shoppers and medical partners effectively. This initiative not only aims to increase dairy consumption, but also to foster a deeper understanding and appreciation for the hard work of our farmers, ensuring their vital role in the dairy ecosystem is recognized and valued.
“We envision this partnership to continue to grow by leveraging Dairy MAX's expertise and insights into dairy industry trends,” said Kaplen. “By doing so, H-E-B can stay ahead of consumer preferences and introduce new dairy products that cater to evolving tastes and dietary preferences of consumers.”
Dairy MAX and H-E-B are committed to continued education on the benefits of dairy, supporting farmers, promoting the health of our communities and ensuring people have access to the nutritious dairy products they love. This partnership highlights a shared commitment to excellence in dairy production and education, which will continue to benefit our farmers and the communities served by H-E-B stores.
